Cookie Policy
Cookie Policy
This Cookie Policy explains what cookies are, how Braida Ltd uses them on our platform, and how you can manage your preferences. We are committed to being transparent about the technologies we use.
Last updated: February 2026
What Are Cookies
Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, to provide a better browsing experience, and to supply information to the owners of the site.
Some cookies are essential for the website to function properly, while others help us understand how visitors use the site so we can improve it. Below, we explain each type of cookie we use and give you the choice to manage non-essential cookies.
Cookie Categories
Types of Cookies We Use
Essential Cookies
Cannot be disabledThese cookies are strictly necessary for the Platform to function. They enable core features such as maintaining your login session, securing your account with CSRF protection, and remembering your cookie consent preferences. Without these cookies, the Platform cannot operate securely.
Functional Cookies
OptionalThese cookies enhance your experience by remembering your preferences and recent activity. They store information such as your last search location, recently viewed providers, and UI display preferences. Disabling these cookies means you may need to re-enter preferences each visit.
Analytics Cookies
OptionalWe use PostHog for anonymised analytics to understand how visitors use the Platform. This data helps us identify which features are most popular, where users encounter difficulties, and how we can improve the experience. No personally identifiable information is collected through analytics cookies.
Third-Party Cookies
Payment processingStripe, our payment processor, sets cookies for fraud prevention and to maintain the security of the checkout process. These cookies are necessary when you make a payment on the Platform and are governed by Stripe's Privacy Policy.
Cookie Reference Table
The following table lists all cookies used on the Braida platform, their purpose, duration, and category.
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
braida_session | Maintains your authenticated session across page loads | Session (cleared when browser closes) | Essential |
braida_refresh | Stores your encrypted refresh token for seamless authentication renewal | 7 days | Essential |
braida_csrf | Double-submit CSRF token to protect against cross-site request forgery attacks | Session | Essential |
braida_cookie_consent | Remembers your cookie preference choices | 1 year | Essential |
braida_preferences | Stores your UI preferences such as language, theme, and display settings | 1 year | Functional |
braida_last_search | Remembers your most recent search location and filters for a faster return experience | 30 days | Functional |
braida_recent_providers | Tracks recently viewed provider profiles for easy reference | 30 days | Functional |
ph_* | PostHog analytics cookies that track anonymised usage patterns such as pages visited, features used, and session duration | 1 year | Analytics |
ph_phc_*_posthog | PostHog session cookie for distinguishing unique visitors without identifying personal information | 1 year | Analytics |
__stripe_mid | Stripe fraud prevention cookie used to detect and prevent fraudulent payment activity | 1 year | Third-party |
__stripe_sid | Stripe session cookie used during the payment checkout process to maintain payment state | 30 minutes | Third-party |
braida_sessionEssentialMaintains your authenticated session across page loads
Duration: Session (cleared when browser closes)
braida_refreshEssentialStores your encrypted refresh token for seamless authentication renewal
Duration: 7 days
braida_csrfEssentialDouble-submit CSRF token to protect against cross-site request forgery attacks
Duration: Session
braida_cookie_consentEssentialRemembers your cookie preference choices
Duration: 1 year
braida_preferencesFunctionalStores your UI preferences such as language, theme, and display settings
Duration: 1 year
braida_last_searchFunctionalRemembers your most recent search location and filters for a faster return experience
Duration: 30 days
braida_recent_providersFunctionalTracks recently viewed provider profiles for easy reference
Duration: 30 days
ph_*AnalyticsPostHog analytics cookies that track anonymised usage patterns such as pages visited, features used, and session duration
Duration: 1 year
ph_phc_*_posthogAnalyticsPostHog session cookie for distinguishing unique visitors without identifying personal information
Duration: 1 year
__stripe_midThird-partyStripe fraud prevention cookie used to detect and prevent fraudulent payment activity
Duration: 1 year
__stripe_sidThird-partyStripe session cookie used during the payment checkout process to maintain payment state
Duration: 30 minutes
Managing Your Cookies
You have several options for managing cookies:
Browser Settings
Most web browsers allow you to control cookies through their settings. You can set your browser to block or delete cookies, or to alert you when a website tries to set a cookie. The method for doing this varies between browsers — consult your browser's help section for instructions.
Disabling Non-Essential Cookies
You can disable functional and analytics cookies without affecting the core functionality of the Platform. However, disabling essential cookies may prevent the Platform from working correctly, and we cannot guarantee your experience if essential cookies are blocked.
ICO Guidance
For more information about cookies and how to manage them, the Information Commissioner's Office (ICO) provides helpful guidance:
ICO — Cookies GuidanceQuestions About Our Cookies?
If you have any questions about our use of cookies or this Cookie Policy, please contact our Data Protection team. We are happy to help.
privacy@braida.co.uk